Rock Racing values its customers and respects their privacy.
We collect customer information in an effort to improve our customers'
shopping experience and to communicate with our customers about
our products, services, contests and promotions. We recognize
that we must maintain and use customer information responsibly.
We do not sell or rent the information you provide to us online
to third parties. However, we do share your information with third
parties under certain circumstances. This policy describes the
personal information we collect about you, why we collect it,
how we use it and when we share it with third parties. Our policy
also describes the choices you can make about how we collect and
use your information.
If our information practices change in the future, we will let
you know before we use your information in a manner not previously
disclosed in our privacy policy by posting the policy changes
on our website or by communicating directly with you. At that
time, you will have the opportunity to opt out of any new use
of your information.
What kind of information does Rock Racing
collect?
We collect information, such as your name, email and postal addresses,
phone and credit card numbers, that you provide to us when you
place an order, when you save your info with us or when you participate
in a contest, promotion or survey. We may acquire from third parties
names, email and postal addresses for select mailings.
How does Rock Racing use my information?
When you make a purchase from Rock Racing, we use
your information to process your order. We will also send you emails
to confirm your order and may need to contact you via phone, postal
mail or email if we have other questions regarding your order.
When you save your information with Rock Racing, you will
be automatically signed up to receive email updates. If you participate
in a contest or promotion, you will have the opportunity to choose to
receive emails from us regarding our products, services, contests and
promotions.
If at any time you would like us to remove you from our email or postal
mailing lists, feel free to contact us by contacting the Rock Racing
Customer Service Department. Please be sure to include your email address,
full name and password. If you have previously asked to be removed from
our email mailing list, we will not sign you up for email updates if
you place an order online. Please note that it may take up to 48 hours
to remove your email address from our list.
From time to time, we may also send you emails to help us learn more
about your shopping preferences. In addition, we use information about
your product interests and purchases to help us improve our site design
and your shopping experience. If you save your information with us or
if you purchase from us online we may also send you notices about our
products, services, contests and promotions through postal mail.
To serve you better, we may combine information you give us online about
your product interest and purchases with demographic information that
is publicly available. We use that combined information
to enhance and personalize your shopping experience with us, and to communicate
with you by email or postal mail about our products, services, contests
and promotions that may be of interest to you.
Does Rock Racing share my information with third
parties?
We contract with third parties to assist us in maintaining and
managing our customer information, to fulfill promotions and to
communicate with our customers. We do not authorize any of those
third parties to make any other use of your information.
When we offer contests and promotions, or join with other companies to
do so, customers who choose to participate in those contests and promotions
may be asked to provide personal information to participate. That information
may then be used by us and by any company offering the contest or promotion
to notify winners or to fulfill promotional obligations.
In addition, when we team up with another company to offer or provide
products, services, contests or promotions, we and the other company
may cross-reference our customer databases to identify common customers.
We and the other company may use that existing information to identify
future promotional opportunities and to fulfill promotional or contractual
obligations.
If, prior to participating in a contest or promotion, you opted not to
receive information about or mailings from us, you may still receive
information from or about Rock Racing in connection with
the contest or promotion if you choose to register for or participate
in it. You may opt not to participate in these contests or promotions
if you do not want to receive information about Rock Racing
or share your information with Rock Racing and the other
companies sponsoring those contests or promotions.
If you are a catalog
customer, we may share your name and mailing address with third parties
that have products or services we think may interest
you. We also may share aggregate, non-personally identifiable information
about you, such as age, gender and types of products purchased, with
our business partners to fulfill our contractual obligations. Except
as described above, we do not share, rent or sell any information we
collect online to any unaffiliated third party.
How do I access my information? How do I change or
delete my information?
This Web Site is a general audience website and is not directed for use by children. We do not intend to collect
Personal Information from anyone who is under the age of 13. If you are under the age of 13, you should not provide any Personal Information
to us and you should use this Web Site only with the involvement of a parent or guardian.
What are cookies? How does Rock Racing
use cookies on its site?
A cookie is a small data file that websites often store on your
computer's hard drive when you visit their sites. A cookie may
contain information, such as a unique user ID that websites use
to track the pages of the sites you've visited. We use cookies
but do not store personally identifiable information in your cookie.
We use cookies in order to improve your shopping experience. Cookies
enable us to keep track of your order as you shop on our site.
Through our use of cookies, we also track and maintain the identity
of the web site you visited immediately prior to visiting our
website. We do not otherwise track any information about your
use of other websites.
You can refuse cookies by turning them off in your browser. If
you turn off cookies, though, we will not be able to track your
order to enable you to purchase from our site. To override your
current cookie handling practices for individual sites: Select
“Internet Options” from the “Tools” Menu.
Click on the “Edit” button in the “Override
cookie handling for individual websites” section. This will
open the “Per Site Privacy Actions” dialogue box.
Type “Rock Racing” in the “Address
of Website” box. Click the “Allow” button. Click
the “OK” button, then close the “Per Site Privacy
Actions” dialogue box. Click the “OK” button
to close the “Internet Options” dialogue box and apply
your changes.
How do I know my order information is secure?
Protecting your order information is important to us. To check
the security of your connection, look at the lower left-hand corner
of your browser window after accessing the server. If you see
an unbroken key or a closed lock (depending on your browser),
your connection is secure. You can also double-check by looking
at the URL line of your browser. When accessing a secure server,
the first characters of the site address will change from "http"
to "https."
Some versions of browsers and some firewalls don't permit communication
through secure servers like the ones we use to process orders
at Rock Racing. In that case, you'll be unable to
connect to the server, which means you won't be able to mistakenly
place an order through an unsecured connection.
What about links to other websites and services?
The Rock Racing website may contain links to other
sites that are not under our control. These websites have their
own policies regarding privacy. You should review those policies
before visiting the websites. We have no responsibility for linked
websites, and we provide these links solely for the convenience
and information of our visitors.
