Welcome to our help page. We've listened to your feedback and have
made it easy to find the information you're looking for. This page
is broken down below into the following categories: Top
Questions Asked, Ordering,
Shipping, Returns
and Miscellaneous.
TOP
QUESTIONS ASKED
What are your shipping fees?
Order Total
FedEx Ground
FedEx 2 Day
FedEx Standard Overnight
Delivery in 5-7 Business Days
Delivery in 2-3 Business Days
Delivery by Next Business Day
1 item
$8.95
$18.95
$28.95
2 items
$10.95
$20.95
$30.95
3 items
$12.95
$22.95
$32.95
4 items
$14.95
$24.95
$34.95
5+ items
$16.95
$26.95
$36.95
We're proud to offer international
shipping. Please click
here for our international shipping rates. Remember,
shipments outside of the U.S. may be subject to import duties and
taxes, which are the responsibility of the recipient.
Since duties and taxes vary by country and by what was ordered,
we are not able to supply an estimated cost. Please contact your
customs office for more information.
When will my order be shipped? When will it arrive?
If your order was placed Monday thru Thursday it will be shipped
the same day or the day after. If your order was placed on Friday
prior to 3:00pm PST, the order may be shipped the same day, if not
it will be shipped on Monday. You will receive an e-mail confirmation
once your order has shipped. Prior to checking out, you will see several
estimated arrival dates, depending on the type of shipping you select.
What's the status of my order? How do I track my order?
Once you have placed an order, you can check on its status at any
time. To track your order from this page, go
here. Once an order has shipped, you will receive a shipment
confirmation email that will contain your tracking information.
Do you offer Gift Certificates?
Yes, we do! Gift Certificates can be ordered in any amount. They
are sent via e-mail to any individual with a valid e-mail address.
The recipient of a Gift Certificate will receive an e-mail with a
Gift Certificate code redeemable only on our website. Click
here for more information.
Will my credit card be charged immediately?
No. Your credit card will not be charged until your order is shipped.
When you enter your credit card information on the final review page,
we'll give you an order confirmation number. You will also immediately
receive an e-mail confirming that your order has been received. We
will send you another e-mail to notify you when your order has been
shipped and we've charged your credit card.
There are a number of advantages in being a registered user. You
won't have to re-enter your credit card, shipping or billing information;
when you place an order they will be filled in automatically. As a
registered user, you'll be eligible to recieve e-mail updates on new
products, sales, events and other special announcements. Also, registering
makes gift giving simple. Your family and friends' information can
be saved in your Address Book, so you avoid typing in their information
each time you send a gift. Click
here to register now.
How do I change or cancel an order?
To cancel or change order you recently completed, simply go to this
page, log in and then click "cancel order." If for any
reason you would like to change your order, please contact
our Customer Service Department as soon as possible. We will make every
effort to accommodate your request. However, please keep in mind our
system is designed to fulfill orders as quickly as possible. As a
result, we cannot cancel or change an order once it has entered the
shipping process.
What are my payment options?
We accept Visa, Mastercard, American Express and PayPal.
Are purchases on this website really tax free?
Yes - we collect sales tax only in states where we have a physical
presence. Currently, sales tax only applies to the states of California
and New York.
Is ordering over the internet secure?
Yes. Secure Socket Layer (SSL) encryption is used for every transaction
in order to ensure that your order is secure. SSL encrypts the transmissions
from our ecommerce servers as well as your computer. SSL encryption
works by forming a matched pair with the transmission from your computer
transmission and our server, so that only data to and from these sources
can be valid.
We're proud to offer international
shipping. Please click
here for a list of countries and their respective shipping
rates. Remember, shipments outside of the U.S. may be subject to
import duties and taxes, which are the responsibility of
the recipient. Since duties and taxes vary by country,
we are not able to supply an estimated cost. Please contact your
customs office for more information. Once your package leaves our
warehouse, you should receive it in about seven days. If an order
is placed with us and then refused, you will be responsible for
the original shipping costs, as well as any duties, taxes and/or
customs charges that were incurred in shipping the package. These
amounts will be subtracted from your merchandise refund. We've made
every effort to minimize our international shipping charges and
only charge our cost for these services. We do not make any profit
on our shipping services to international customers. Also, we are
required by law to disclose the full value of the package contents
and cannot alter this value.
What's the status of my order? How do I track my order?
Once you have placed an order, you can check on its status at any
time. To track your order from this page, click
here. Once an order has shipped, you will receive a shipment
confirmation e-mail that will contain your tracking information.
When will my order be shipped? When will it arrive?
If your order was placed Monday through Thursday it will be shipped
the same day or the day after. If your order was placed on Friday
prior to 3:00pm PST, the order may be shipped the same day; if not
it will be shipped on Monday. You will receive an e-mail confirmation
once your order has shipped. Prior to checking out, you will see several
estimated arrival dates, depending on the type of shipping you select.
NOTE: For consumer protection, all orders are subject for review.
On occasion, this may cause a slight delay in processing your order.
Your patience is greatly appreciated.
How do I know that my order has been shipped?
When your order has been shipped, we will send you an e-mail with
your tracking number and a link to where you can track it online.
What's the difference between "Order Date" and
"Ship Date"?
On most websites, "Order Date" and "Ship Date" are not the same.
For example, if you place an order on Friday at 11:00pm PST, your
package will not ship until after the weekend. When you place an order,
you'll see an "Estimated Ship Date" on the order page. If you opted
for expedited shipping, you will receive your package two business
days after it ships. In some cases this does not necessarily mean
two days after you placed the order. Although most orders are shipped
the same or next day, please take weekends and holidays into account
when considering the shipping date.
What countries do you ship to? What about duties?
We're proud to offer international shipping. Please click
here for our international shipping rates. Remember,
shipments outside of the U.S. may be subject to import duties and
taxes, which are the responsibility of the recipient.
Since duties and taxes vary by country and by what was ordered, we
are not able to supply an estimated cost. Please contact your customs
office for more information.
Do you ship to PO boxes or APO/FPO addresses?
For security reasons, we do not currently ship to P.O. boxes or
APO/FPO addresses.
If I send my package as a gift, will the recipient receive
the invoice?
Yes. If you would like us to remove the invoice from the package,
please send us an e-mail immediately after your order is placed by
using this form.
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Unwashed, unworn, unused or defective merchandise may be returned within 14 days after purchase for an exchange or refund. Merchandise received after 14 days can be returned for only exchange or online store credit. Merchandise received after 30 days will only be accepted at our discretion for either exchange or store credit.
Please note: All products must be returned in their ORIGINAL condition, with tags still attached.
We will only refund shipping charges if we are responsible for
sending the wrong item or the item sent was defective. If you
are making an exchange because you would like a different size,
style or color, you will be charged for shipping on your exchange.
The value is determined by the last retail price of the item.
Please note: We do not accept returns on products that
were not purchased via this website.
Please use the most economical shipping method for your return.
Due to security constraints, we cannot reimburse you for an amount
greater than your purchase amount.
Returns & Exchanges will only be accepted with a completed
return form. Log into your account,
click on "View Order" and on the following page click
on the "Return or Exchange Items" link. Follow the
easy steps, print the final page and include it in your return
box.
If you are returning a gift you received, which was purchased
on this website, please contact our Customer
Service Department. We apologize for any inconvenience
this may cause.
* Important Note: We reserve the final approval on all Returns
and Exchanges.
Where do I ship my return or exchange?
Returns and exchanges must be mailed to the address on our return
form. You must use our return form to properly process your return/exchange.
Log in here, click on "View
Order" and on the following page click on the "Return or Exchange
Items" link. Follow the easy steps, print the final page and include
it in your return box.
How should I ship my return or exchange?
Pack and seal your box securely, in the original packaging if possible.
To be properly processed, your return/exchange must include a completed
return form. Go here, log
in, click on "View Order" and on the following page click on the "Return
or Exchange Items" link. Follow the easy steps, print the final page
and include it in your return box. You should ship your return/exchange
with a carrier who will provide your package with a tracking number
to ensure that your package does not get lost. Packages must be returned
prepaid. We do not accept COD.
When will my credit card be refunded?
Once your package has been received, your refund or exchange will
be processed within 3-5 business days. If there is a refund due, a
credit will be issued in the original form of payment.
The credit may not show up until your credit card's next monthly
billing cycle. You will be notified via e-mail when this transaction
has taken place. Please note that your banking institution may require
additional days to process and post this transaction to your account
once they have received the information from us.
Can you tell me when new products or special promotions
are announced?
Yes. Simply register
with us and you will be eligible to receive e-mail updates on new
products, sales, events and other special announcements. Click here to get started.
What is the Address Book and how do I use it?
Being a registered user offers you faster checkout since you won't
have to re-enter your credit card or shipping and billing information.
When you place an order that information will be filled in automatically.
Also, registering makes gift giving simple. Your family and friends'
information can be saved in your Address Book, so you avoid typing
in their information each time you send a gift. Click
here for more information.
I bought your product on eBay, is it authentic?
We have been getting many complaints from customers who have purchased
on eBay (or other auction/web sites) in regards to counterfeit products.
To ensure you're not buying a counterfeit product, we suggest you
shop on our website or from one of our authorized retailers.
Is my personal and credit card information safe on your
website?
Yes. We've taken several steps to ensure all information received
from our online visitors is secure from unauthorized access and use.
All transactions are completed on a secure server. In secure mode,
your computer and our server send data back and forth in an encrypted
format.
What is your privacy policy?
We will never share your e-mail address or personal information
with any third parties. Any information collected on this website
will be used for fraud control, order verification or internal marketing
purposes only. For more details on our privacy policy, click
here. For more on our terms and conditions, click
here.
